Winmar Wiki & Resource Hub | Knowledge Management Platform

Challenge: Company lacked centralized repository for processes, templates, and training materials, resulting in repeated questions, inconsistent practices, and inefficient onboarding.

Solution: Designed and built comprehensive company wiki from scratch using Sharepoint as central knowledge hub.

Execution:

• Structured 40+ pages of content covering processes, templates, resources, and training materials

• Populated initial content and established maintenance protocols

• Launched with live virtual training session for entire company

• Implemented behavioral conditioning strategy: consistently redirected all questions to wiki resources rather than providing direct answers

• Collaborated with HR and Accounting teams to reinforce wiki-first approach across departments

• Trained all new hires on wiki navigation and usage as part of onboarding

Timeline: 3 months from conception to launch

Outcome:

• Achieved strong adoption across company; new team members relied on wiki as primary resource

• User behavior shifted from "ask someone" to "check the wiki first"

• Demonstrated success led to CEO request to replicate system for company's second division

• Reduced repetitive questions and improved process consistency company-wide

Windows 11 & MFA Rollout | Enterprise Security Upgrade

Challenge: Deploy Windows 11 upgrades and implement multi-factor authentication across 50+ team members and 60 devices, including resistant field teams with varying technical comfort levels.

Solution: Developed phased rollout strategy combining clear communication, expectation management, and persistent follow-through.

Execution:

• Created detailed rollout plan with clear timelines and user expectations

• Conducted one-on-one consultations to address concerns and set realistic expectations about upgrade process

• Simplified scheduling process to reduce friction and increase commitment

• Added self to all calendar invitations to ensure accountability

• Monitored participation in real-time; immediately followed up with no-shows via phone

• Required rescheduling commitment before ending any follow-up conversation

• Maintained consistent pressure and follow-through to drive completion

Timeline: 90% compliance in 3 weeks; 100% compliance within 6 weeks

Outcome:

• Successfully upgraded all devices with minimal business disruption

• Achieved full MFA implementation across organization

• Improved security posture while maintaining user productivity

• Developed repeatable methodology for managing technical adoption with distributed teams

Data Management & Legal Support Project | Cross-Functional Coordination

Challenge: Respond to time-sensitive external legal requirements for organized data delivery while controlling third-party review costs.

Solution: Served as primary liaison coordinating legal counsel, IT vendors, and executive leadership to deliver targeted data subsets efficiently.

Execution:

• Identified and organized relevant data to streamline third-party review processes

• Managed urgent requests with rapid turnaround while maintaining data integrity and security protocols

• Proactively sourced cost-effective alternatives to expensive vendor proposals

• Coordinated across legal, IT, and executive teams to ensure alignment and timely delivery

Timeline: 6 months with multiple urgent request cycles

Outcome: Met all requirements and deadlines while delivering significant budget savings through strategic vendor management and efficient data organization

Additional Technical Projects

• Software implementation and update coordination across distributed teams

• Hardware audits and upgrade planning

• IT asset management and lifecycle tracking

• Technical documentation and standard operating procedure development

• Vendor evaluation and contract negotiation support